Welcome to Yemorade Pet Store. We want to ensure that you are completely satisfied with your purchase from us. In the event that you are not satisfied, we have established the following return policy to make your shopping experience with us as smooth and stress-free as possible.

Returns: 

You may return most new, unopened items sold and fulfilled by Yemorade Pet Store within 2 days of delivery for a full refund. We will also pay the return shipping costs if the return is a result of our error (e.g., you received an incorrect or defective item, etc.).

Refunds: 

Once we receive your returned item(s), we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original payment method. Please allow up to 10 business days for the refund to appear in your account.

Exchanges: 

If you received a defective or damaged item, we will send you a replacement at no additional cost. Please contact us at the contact page with your order number and a description of the issue.

Non-Returnable Items: 

Certain items are non-returnable, including but not limited to: pet food, perishable items, and personalized/customized items. If you have any questions regarding the returnability of a particular item, please contact us before placing your order.

How to Return an Item: 

To return an item, please email us at the contact page with your order number and a description of the item(s) you wish to return. We will provide you with a return shipping label and instructions for returning the item(s) to us.

We take pride in the quality of our products and stand behind them with confidence. If you have any questions or concerns about our return policy, please do not hesitate to contact us. Thank you for choosing Yemorade Pet Store for your pet supply needs.